I'm grumpy, moody and cranky, why don't I do tech help?

Because for some odd freaking reason, when i'm trying to help people learn how to do something on a computer at work, I put forth a bit of effort to actually HELP people. And I've known tech help people who really do want to help.

However, there is such a large segment of those folks who answer the phone and whine and bitch and moan, like hell, i cannot BELIEVE the phone rang, wtf?!?!? just because it says 'help desk' i never thought anyone would actually have a problem or question more than, the printer doesn't work because i don't have any drivers installed. Well hello, as someone who was a techie for 4 years and still gets a kick out of technology and working with it, i think i can figure most of that crap out and my main problems come when sys admins won't give me access. Then i am forced to call. At which point, it'd be damned nice if someone would just help solve the problem instead of saying things like, 'oh, that's bad' or 'well, we'll have to do something horribly complicated because we've never dealt w/ that before,' just hoping i'll say forget it and they can get back to whining about people who don't like star trek. you'd think something out of the ordinary would provide something of interest or amusement, but no.

and, just for the record, macs and pcs are NOT that different and if you can work on one (save those who fear computers and you just stay w/ whatever freaks you out less), you can work on the other and honestly, figuring out how they work isn't that difficult either so if the tech help people are soooo high and mighty and know evrything, why is there so few of them who can figure out a mac?

And it's not even a monday.